| Issue ID | 1652807 |
| Internal NHTSA # | 11318503 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | GLE350 |
| Model Year | 2016 |
| File date | 07/03/20 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | Panoramic sunroof spontaneously "exploded" while driving 60mph on the freeway. It was a clear, sunny morning with temperatures in the low 70's. I was not near an underpass, nor behind another vehicle. It sounded as if a cannon went off inside the vehicle, fortunately the sun screen was closed or i would have been showered in glass. More fortunately, i was able to pull over safely. This sudden explosion could have easily caused me to veer off the road or into another vehicle. The glass appeared to explode "upward". The car was towed to mb dealership, where the service department states it is not considered a warranty item. My contact with mb usa was equally disappointing in their refusal to have a field representative look at the vehicle. Based on the multiple reports/incidents on nhtsa and consumer reports, it is impossible that mercedes-benz is not aware of this dangerous structural and/or parts defect. |
| Vehicle Mileage at Failure | 30000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | PHOENIX, AZ |
| VIN pattern | 4JGDA5HB8GAXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 60 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |